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Privacy Policy
Your data security matters to us. This document explains our approach to collecting, utilizing, and safeguarding your personal details.
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Please examine this Data Protection document thoroughly to comprehend our methods for gathering, utilizing, and securing your personal details when accessing our platform.
1. Overview
Our platform is managed and controlled by The Australian National Lottery Group Limited. This Data Protection document details our approach to gathering, storing, and utilizing your Personal Details. It also clarifies how you can access and modify your information or submit a concern.
We are committed to safeguarding your Personal Details and upholding the highest data protection standards. Our practices, procedures, and systems are structured to align with the Australian Privacy Principles (APPs) under the Privacy Act.
2. Important Terms
APPs refers to the Australian Privacy Principles;
Personal Details means any data about you that identifies you or through which your identity can reasonably be established;
Privacy Act refers to the Privacy Act 1988 (Cth);
Platform means our digital service.
3. User Data We Gather
The Personal Details we gather vary based on your interactions with us and relevant legal obligations. This may encompass:
- Complete name
- Birth date
- Home and postal addresses
- Electronic mail address
- Contact number
- Financial and banking information
- Payment card details
- Personal signature
- Identity confirmation documents
- Account credentials and access codes
Protection Notice: To safeguard against fraudulent activity, we may require users to confirm their identity when buying lottery tickets, at our discretion.
4. Data Utilization Methods
We gather and utilize your Personal Details to:
- Confirm your identity
- Deliver lottery products and services
- Handle and document your lottery transactions
- Maintain your account
- Inform you of any prizes
- Manage billing and payment procedures
- Enhance our services
- Share information about new products, services, and offers (with unsubscribe options)
- Combat fraud
- Respond to your questions and concerns
Regarding Tracking Files
Our platform utilizes 'tracking files' - small digital identifiers stored on your device that help us recognize your browser and preserve your shopping session. Disabling these files may impact your ability to purchase lottery entries on our platform.
5. Data Security
We implement comprehensive security protocols and procedures to safeguard your Personal Details from unauthorized access, preserving the confidentiality and integrity of the information we maintain.
6. International Data Sharing
Through providing your Personal Details to us, you approve potential sharing with third parties who may operate outside Australia. We implement reasonable measures to ensure these third parties manage your information properly.
7. Information Access Rights
Under the Privacy Act, you possess the right to access the Personal Details we maintain about you. You can modify your information by signing into your account on our platform or by reaching out to our customer support team.
8. Concerns and Questions
If you have questions about how we handle your Personal Details, want to update information, or require additional details, please reach out to our Privacy Officer using the contact information provided below.
9. Document Revisions
We maintain the authority to update this Data Protection document when necessary. Any modifications will be published on this page, and we recommend reviewing this document regularly.
10. Connect With Us
Mailing Address
GPO Box 1234,
Brisbane, Queensland 4001,
Australia
Telephone
131 868
Play Responsibly
We are dedicated to encouraging responsible participation through intelligent monitoring systems and extensive support networks
We are dedicated to encouraging responsible participation through a comprehensive program that maintains compliance with all applicable State and Territory regulations while embodying industry excellence. Our Responsible Participation Program is crafted to provide an enjoyable and informed lottery experience for our players.
Our emphasis encompasses team and retailer training, accessible player resources and assistance both in physical locations and online, plus the responsible creation and promotion of our games. These principles are detailed in our Responsible Gaming Guidelines, which are implemented across every region where we operate.
Please be aware that lottery games are exclusively available to individuals aged 18 and above, and each online account holder is responsible for ensuring their account remains inaccessible to minors.
