Frequently Asked Questions

If your account has been suspended, please reach out to our customer support team immediately. You'll need to provide appropriate documentation to verify your identity and resolve any outstanding issues. Our team is available to assist you through this process and help restore your account access as quickly as possible.

The timeframe for claiming prizes varies by region. While most jurisdictions allow approximately 6 months from the draw date, we strongly recommend reviewing the specific terms and conditions that apply to your location.

For your convenience, detailed information about claim periods can be found in our terms and conditions section.

We do not charge any fees for processing prize claims. Your winnings are paid in full, though please be aware that tax obligations may apply depending on your region's legislation. We recommend consulting with a financial advisor regarding any potential tax implications for significant winnings.

In the rare event that a draw is cancelled, all ticket purchases for that specific draw will be automatically refunded to your account. You'll receive a notification about the cancellation and confirmation of your refund.

Currently, participation is restricted to Australian residents who purchase tickets through our official channels. International players are not eligible to participate in our lottery games at this time. We require valid Australian identification for account verification and prize claims.